Terms of service
PURPOSE
The present Terms & Conditions (together with the Privacy Policy and Cookie Policy) establish the conditions that determine the use of this website ( www.atelier925.com.pt ) and regulate the conditions of the product purchase process in it, being accessible at all times on the website.
Atelier 925 invites you to carefully read the content of the Terms & Conditions, of the Privacy Policy and of the Cookie Policy before using the website.
The present Terms & Conditions may be changed at any time, and in this situation, we will post on the website an updated version and a warning to alert to the new version thereof. The use of the website as well as the realization of any order, after Atelier 925 has published a new version of the Terms & Conditions, will be subject to the version of the Terms and Conditions in force, which must be expressly accepted prior to the submission of the order.
The following Terms & Conditions regulate the sale of the products presented on the website by the Company:
- Ilidio Santos Galeiras & Cª Lda hereinafter identified on the website by the brand “Atelier 925”
- Headquarters: Rua Barreiros 7, 4510-502 Fânzeres
- NCPI: 502805269
- tel.: +351 224831622;
- E-mail: info@atelier925.com.pt
- Website: www.atelier925.com.pt
- License no. P114335 of Goldsmithing Manufacturer issued by Contrastaria do Porto, Imprensa Nacional - Casa da Moeda.
- Authorized Exporter nº P/ 438 / P
By registering on the website, you must ensure that the mandatory information provided is correct and complete. We request that you inform Atelier 925 of changes in your identification data, such as postal address, email address, and other contact details, by updating your personal information on the website without delay.
Only personal data strictly necessary to execute your order are requested, which will only be used for this purpose.
By using the website, you are bound not to make false or fraudulent orders, and Atelier 925 may, if it considers that an order of this nature has been carried out, proceed cancel it and inform the competent authorities.
PROFESSIONAL CUSTOMERS
The products available on this website are intended exclusively for professional customers, retailers, distributors and other business entities.
By placing an order through this website, you confirm that you are purchasing the products in the course of a professional or commercial activity and not as a consumer.
Therefore, the consumer protection rules applicable to distance selling to consumers may not apply to purchases made through this website.
CELEBRATION OF THE CONTRACT
To order one or more products available on the website, you must follow the following procedures:
- Fill the form with the required data
- Receive the access to create your account and set a password ;
- Add the products to the "Bag"
- Then, click on "Go To Checkout";
- Review the order and confirm
- We will send a confirmation email with all the details
In order to "Confirm Order", you must first accept the present Terms & Conditions.
Once the order is finished, Atelier 925 will send you an "Order Confirmation" email. This email is a mere automated proof, which means that we have received your order and in which is sent to you information about the number and date of the order.
Always make sure to review your purchase before clicking "Confirm order". Before clicking on "Confirm Order" you have the possibility to edit any information you entered, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Bag".
You can always access your purchase history, which contains information on number, date and order status, product identification, its basic characteristics and respective price on the website under "My Account".
The invoice of the purchase will be sent to you in paper format along with your order.
PRODUCTS AVAILABILITY
All product orders will be subject to the availability thereof. In this sense, if there is any difficulty regarding the supply of products or if there are no products in stock, Atelier 925 will inform you of the unavailability.
PRICES AND SHIPPING COSTS
The prices paid for the products you order are those displayed on this website, at the time that the order is placed, excluding shipping costs that will be add to the value of the order placed.
Prices are displayed in euros - €.
Atelier 925 reserves the right to change the prices of products and shipping costs at any time, without affecting, however, the orders in respect of which the Order has already been completed.
PAYMENT
Payments can only be made by transfer to the provided company bank details.
A Proforma invoice will be sent with all the details for customer confirmation and payment.
All orders must be paid before shipping.
DELIVERY
All orders will be delivered to the address that you specified for delivery when you placed your order.
Orders will only be sent after confirming the availability of the stock and after the confirmation of the payment, being sent by Atelier 925 partner company, namely DHL who will handle the delivery of your order.
All merchandise shipped by Atelier 925 is insured for transport.
The customer is free to use its own account of a transport company but in this case no insurance will be provided by Atelier 925.
When placing the order, we will ask you to choose the shipping method that you want.
The final value of your order will always indicate clearly and precisely, the supported value of shipping costs.
Atelier 925 will use its best efforts to comply with the delivery of the order within 2-4 working days, from the day after receiving the payment of the product purchased, and within the delivery times of the carrier company.
Orders will be shipped only on working days.
If Atelier 925 is unable to comply with the deadline for delivery of the order, it will inform you of this situation, granting you the option to continue with the purchase, establishing a new delivery date, or cancel the order, with full refund of amounts paid, within a maximum period of thirty (30) days from the date of knowledge of the unavailability.
If you are not at the place of delivery at the agreed time, the carrier will contact you by email or SMS.
RETURNS OF DEFECTIVE PRODUCTS
Atelier 925 ensures the guarantee of conformity for goods purchased on the website.
For this, it is necessary that the nonconformity of the product acquired exists at the moment of delivery and manifests itself within a maximum period of one (1) month from the delivery of the product.
Therefore, in case of finding a lack of conformity of the product purchased with the contract, you should, within a maximum and non-extendable period of one (1) month from the date of reception of the product, contact Atelier 925, providing the order number, the product details and identifying the nonconformity in question, for the following contacts:
- Tel.: +351 224831622; or ______________
- E-Mail: info@atelier925.com.pt
If, after examining the product, Atelier 925 verifies that there is a defect or lack of conformity of the purchased product, the customer may choose to request that the goods be replaced free of charge, through repair or replacement, through an appropriate price reduction or through the termination of the contract with full reimbursement of the price.
Atelier 925 will proceed to repair, deliver a new product or refund, partially or totally, depending on your choice, as soon as possible and always within a maximum period of 30 (thirty) days.
In case of option to terminate the contract, with the concomitant return of the product, you will be refunded the amount paid as the price for the good, as well as the costs of delivery and, if applicable, the costs of return. The refund of the amount will be made for the same payment method that you used in the initial transaction.
Are excluded from the warranty effects or malfunctions resulting from improper use of the products purchased.
RIGHT OF WITHDRAWAL
Sales made through this website are intended exclusively for professional customers and business entities.
Therefore, the consumer right of withdrawal applicable to distance selling contracts with consumers (including the 14-day withdrawal period established under European consumer protection legislation) does not apply to purchases made through this website.
Orders placed and confirmed by professional customers are considered binding and cannot be cancelled or returned except in cases of defective or non-conforming products as described in the section “Returns of Defective Products”.
VARIATIONS WHICH SHALL NOT BE CONSIDERED DEFECTS
Some of the products that Atelier 925 sells, especially those that are handmade, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colors, are not considered defects or lack of conformity. Rather, you should expect their presence. Such characteristics are unavoidable and should be accepted as part of the individual product appearance.
METAL STAMPS/MARKS
All the products by Atelier 925 are only stamped with “925”. All other required stamps and/or hallmarks are from the sole and exclusive responsibility from the costumer.
PROPERTY
All copyright, trademark and other intellectual property rights in the materials or content that are provided as part of the website are at any time owned by Atelier 925 or the licensor, so you may only use such material in the manner expressly authorized.
This does not prevent you from using the website, to the extent necessary, to copy the information relating to your order or Contract data.
CUSTOMER COMMUNICATIONS
The applicable law requires that the information or notifications sent are in writing. By using this website, you agree that the notifications sent by the Atelier 925 are sent electronically.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices are in writing. This condition will not affect the rights recognized by law.
In case of doubt about these Terms & Conditions, you can contact Atelier 925 through the contact forms available on the website, as well as by calling +351 224831622 or by email to info@atelier925.com.pt.
Customer service hours are Monday to Friday, from 9:00AM to 12.30PM and from 1.30PM to 6:00 PM.
FORCE MAJEURE
Atelier 925 will make every reasonable effort to fulfil its obligations.
However, it cannot be held liable for non-compliance or delay in complying with any of its obligations, which are due to events that are beyond its control ("Force Majeure").
By Force Majeure motives it is understood any unforeseeable and / or irresistible facts, act, event, happening, fault, omission or accident or any other outside the will and beyond our control, including, but not limited to, the following:
- General strike, or other forms of protest;
- State of siege or emergency, disturbance of public order, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster;
- The impossibility of using trains, boats, aircraft, motor transport or other means of transport, public or private;
- Impossibility to use public or private telecommunications systems;
- Decisions, decrees, laws, regulations or other normative instruments or decisions of any government or public authority.
Atelier 925 obligations derived from the Contracts shall be deemed to be suspended during the period in which the Force Majeure occurs, thereby benefiting Atelier 925 from an extension of the time limit for fulfilling those obligations, for a period of time equal to the duration of the Force Majeure period.
Atelier 925 will use all reasonable means to terminate the Force Majeure motives or to find a solution that will enable it to comply with its obligations under the Contract, despite Force Majeure motives.
LINKS FROM THE WEBSITE
Links to other websites and / or third-party materials referenced on the website are provided solely for the purpose of obtaining information, and Atelier 925 does not have any control over the content of these websites or materials and therefore cannot be held responsible for any damages or losses resulting from the use thereof.
APPLICABLE LAW
All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Portuguese courts.
To such disputes will be applicable, with express resignation to another, the Portuguese law.
Legal basis for processing (GDPR)
In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal data on the following legal bases:
Performance of a contract We process your personal information when it is necessary to fulfil a contract with you, for example when you place an order through the Site, process payments, arrange shipping, or provide customer support.
Legal obligations We may process your personal information when necessary to comply with legal obligations, such as accounting, tax, fraud prevention, or regulatory requirements applicable to our business.
Legitimate interests We may process your personal information when it is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms. This may include improving our website, preventing fraud, analysing website usage, and managing our business operations.
Consent In certain situations, we may process your personal information based on your consent, for example when you agree to receive marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Third-party service providers
In order to operate our website and provide our services, we may share your personal information with trusted third-party service providers who perform services on our behalf. These service providers are only given access to the personal information necessary to perform their functions and are required to process personal data in accordance with applicable data protection laws.
The third-party service providers we use may include:
Shopify (E-commerce platform and hosting) Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Shopify may store your personal information on secure servers and process data necessary to operate the website, process orders, and manage customer accounts.
More information about Shopify’s privacy practices can be found at: https://www.shopify.com/legal/privacy
Google (Advertising and analytics services)
We may use services provided by Google, such as Google Ads or Google Analytics, to understand how visitors interact with our website, measure advertising performance and deliver relevant advertisements. These services may use cookies or similar technologies to collect information about your interactions with the Site.
Meta Platforms (Advertising services)
We may use advertising services provided by Meta Platforms (such as Facebook and Instagram Ads) to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. These services may use cookies, pixels or similar technologies to collect information about how users interact with our website.
DHL (Shipping and logistics provider)
To deliver your orders, we share necessary personal information such as your name, delivery address, phone number and email address with DHL, our logistics partner responsible for transporting and delivering your purchases.
These third-party providers process personal data only to the extent necessary to perform their services and are required to maintain appropriate safeguards to protect your personal information.
International data transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including countries outside the European Economic Area (EEA).
Some of the third-party service providers used to operate our website and services — such as Shopify, Google and Meta Platforms — may process personal data on servers located outside the EEA, including in the United States or other jurisdictions.
When such international data transfers occur, Atelier 925 ensures that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). These safeguards may include:
· Standard Contractual Clauses approved by the European Commission;
· Transfers to organisations located in countries that the European Commission has determined provide an adequate level of data protection;
· Other legally recognised mechanisms that ensure your personal data is protected.
By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries outside your jurisdiction where data protection laws may differ from those in your country of residence.
We take appropriate steps to ensure that your personal data remains protected and handled securely, regardless of where it is processed.
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
These measures include secure hosting infrastructure, encrypted connections (SSL), restricted access to personal data, and the use of trusted service providers that comply with applicable data protection standards.
While we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.
Your rights
If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data.
These rights may include:
· The right to access the personal data we hold about you;
· The right to request correction of inaccurate or incomplete data;
· The right to request deletion of your personal data;
· The right to restrict the processing of your personal data;
· The right to data portability;
· The right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the contact details provided below.
You also have the right to lodge a complaint with your local data protection authority. In Portugal, the supervisory authority is:
Comissão Nacional de Proteção de Dados (CNPD) https://www.cnpd.pt
